Product Dispute Refund guideline Note
Apps/Themes Notices regarding general matters were not provided, or information for paid products were not displayed Full refund of amount paid
Payment was processed without consent, or notice of payment transaction was not given Full refund of amount paid Notification method: SMS, email, etc.
Fraudulent or exaggerated advertising Full refund of amount paid
Reasons attributable to the vendor Partial refund equal to the cost of the remaining subscription time, plus an additional 10% of the partial refund
Automatically charged without notice Refund of charged amount Users must be notified of the transaction details (amount charged, time and date, payment method) by SMS or email.
App Purchase is canceled within seven (7) days of purchasing the app Full refund of amount paid
Purchase is continuously canceled over a period of one (1) month or more Refund after deducting cost of usage up until cancellation, plus an additional 10% of the cost of the remaining subscription time. Except for purchases canceled within seven (7) of purchasing the app
Service suspensions or failures
  • - Without prior notice
    1. 1. When service has been suspended for three (3) or more consecutive days, or the total accumulated time of service suspensions and/or failures exceeds 72 hours in one (1) month
    2. 2. Damages incurred due to service suspension or failure lasting four (4) hours or more
  • - With prior notice

    Service suspension or failure is notified in advance but the time of service suspension or failure exceeds 10 hours
  1. 1. Termination of agreement and refund of usage fees for the remaining period
  2. 2. Free of charge extension on services affected by the service suspension or failure. The length of extension is calculated as three (3) times the number of hours affected, or the length of time exceeded
 The length of service suspension or failure time is measured from the point when the user notifies Cafe24 or the vendor of the issue, except for any time that unavoidable or caused by user negligence. Prior notice is defined as 24 hours prior to service suspension or failure
Themes Purchase is canceled after duplicating template Refund is not possible after duplicating template Theme templates
Other services Purchase canceled before vendor has completed the product/task Full refund of sale price Services

• If the vendor’s work is currently in progress, a portion of the paid amount may not be refunded depending on the work progress.